24/7 · van ~18 min out

Nearby city · 24/7

Los Altos: low houses on wide lots, a compact downtown, and almost nothing between the sidewalk and the front door

The town immediately southwest: single-story houses set well back on generous lots under mature trees, quiet streets that carry no through traffic, and a small downtown of shops and restaurants a few blocks across. Fifteen minutes.

~15 min

Avg. arrival

$89

Service call

24/7

Availability

Hale serving Los Altos

This is the mirror image of the new blocks on the north side of Mountain View. There is no lobby, no ramp and no reader. There is a front door, a side door, a garden gate and usually a detached garage, and every one of them takes a cut key. Because the count of openings is high, repinning is priced by cylinder rather than by house at $32–$50 per cylinder, with everything after the first at the low end since the van is already on the driveway, and six openings is about an hour of work that leaves the whole property on one key. A house lockout is $138–$252, opened rather than drilled, and lock replacement is $133–$345 where a cylinder has worn past pinning. Where a keypad is wanted for a house sitter or a regular delivery, smart lock installation is $205–$505 and the metal keyway underneath it stays live with its key cut on the day. Downtown adds storefront door locks at $168–$495 per opening and business lockouts at $148–$272. Same published list as at home, with the $89 service call inside every figure and nothing added for crossing the town line.

Say how many outside doors and gates the property has, since the count is what sets the price of a rekey. If the house is set well back, give the cross street and leave a light on at the road. Downtown, give the block and say whether it is the storefront onto the sidewalk or a rear door onto the lane.

Los Altos sits at the edge of the map the van covers, so arrival runs about 15 minutes. Every service and price on this site applies there, with nothing added for the distance.

FAQ

Asked about Los Altos

Our front door has never had anything on it but a key. Is that a problem?+

No, and nobody here will try to talk you out of it. A cylinder that turns cleanly is doing its job, and the useful work is repinning it so old keys stop working rather than replacing it with something that needs cells. If you do want a code for a house sitter, keep the keyway underneath and have its key cut on the same day the lock goes on.

Open 24 hours, 7 days

Say what the door reads, and the rest of the call is short

Mountain View and the mid-Peninsula, at any hour. A fob, a card, a code or a plain key, and how many doors stand between the sidewalk and you — that decides the work, and the work decides the number. The number comes back on the same call with the $89 call-out and the clock already inside it, and it is the number on the receipt. The labor carries 90 days, in writing.