Nearby city · 24/7
East Palo Alto: a flat grid of small houses with newer apartment blocks dropped in among them
The flat grid on the far side of the freeway: compact single-story houses on small lots with a driveway down one side, newer three- and four-story apartment buildings standing on the larger parcels between them, and light industrial and retail frontage along the main roads. Twenty-four minutes.
~24 min
Avg. arrival
$89
Service call
24/7
Availability
The same two worlds sit a block apart here that sit a block apart in Shoreline West, which is why the first question on the call is how many doors stand between the sidewalk and where you are trying to get to. On the houses it is one, sometimes two with a side gate, and the work is a house lockout at $138–$252 or repinning at $32–$50 per cylinder after a purchase or a change of tenant. In the newer buildings it is four or five, and all but the last of them read a credential. A lockout at your own unit door is the same $138–$252 with the $89 inside it, picked open rather than drilled, with identification asked for at the step, and the overnight $92 or the evening $52 already counted in the figure you hear before the van sets off. Anything on a shared lobby door, a garage gate or a package room is the building's to arrange, and who is asking gets settled on the call in one message rather than at your doorstep. Along the main roads it is storefront door locks at $168–$495 per opening and business lockouts at $148–$272.
Say whether it is a house or a unit in a building, and whether the door that stopped you is your own or one the whole building shares. If there is a lobby door or a gate between the sidewalk and your door, say whether anyone inside can let a technician through. For your own door, have identification ready.
East Palo Alto sits at the edge of the map the van covers, so arrival runs about 24 minutes. Every service and price on this site applies there, with nothing added for the distance.
Nearby
Over the hill, the same van
FAQ
Asked about East Palo Alto
The lobby door will not let me in and my own key is upstairs. Where does that leave me?+
It leaves you needing somebody to let a technician into the building first, and that is worth starting while you are still on the phone rather than after the van arrives. Once your own door can be reached it is picked open at $138–$252 with identification shown at the step. The lobby door itself is the building's to repair, and we will say so plainly instead of driving out to look at it.
Open 24 hours, 7 days
Say what the door reads, and the rest of the call is short
Mountain View and the mid-Peninsula, at any hour. A fob, a card, a code or a plain key, and how many doors stand between the sidewalk and you — that decides the work, and the work decides the number. The number comes back on the same call with the $89 call-out and the clock already inside it, and it is the number on the receipt. The labor carries 90 days, in writing.