24/7 · van ~18 min out

Mountain View and the mid-Peninsula · 24/7

Emergency Locksmith in Mountain View

A lobby panel that went dead before anyone was awake, with half the building standing on the sidewalk. A unit door that swung shut while somebody carried recycling down the hall. An override cylinder that has not been turned since the building opened and now refuses to move. A key snapped off in a fifties knob set near the park. A car locked with the fob on the seat, two levels under a new block. Where the mechanism allows it the door is picked, not drilled, so the lock still works after the van leaves. Two things get said in the first minute rather than in your driveway: garage door springs, cables, panels and opener motors are not work this van does, and the list of which fobs open which door is held by the building, not by a locksmith. If a door has been forced, the jamb, the strike and the cylinder are put back on the same visit, each part on its own line for whoever files the claim.

from $112

Starts at

18 min

Avg. arrival

24/7

Availability

Emergency Locksmith by Hale in Mountain View

Pick the job

Emergency services and their price ranges

All sixteen jobs are printed here, fourteen with ranges and two quoted once the doors have been counted on site. What moves a figure inside its range is which door it is and how it opens. One cylinder on a house in the old part of town takes the low end. A door that reads a credential, with a mechanical cylinder under the panel that has not been turned in years, takes the time that cylinder has been owed. Say which door stopped you and the range closes to one figure.

On every job

The Key Under the Reader

Four rules that hold the same on a lobby door off San Antonio, a garage gate in North Whisman, a fifties front door in Sylvan Park and a glass shop door on Castro Street. The workmanship warranty runs 90 days and it lives on the paperwork, not in the sales talk.

Every reader has a cylinder under it, and that cylinder is the way in. A dark panel is not a sealed building. Behind the plate, or under a cover on the face of the lock, there is a mechanical cylinder that works the same latch, and picked rather than drilled it usually opens intact. The catch is that it has been standing idle since the building was handed over: dry pins, a plug that has never met a key, now and then a cam that has drifted out of position. That is the piece this trade is actually about here. Getting the door open is the first half of the visit. Leaving that cylinder in a state where the next person can turn a key in it is the other half.
The price you hear on the phone already has the clock in it. One number covers the trip, the labor and the parts. The $89 call-out is part of that number, not a line that appears once the van is at your building. Late work moves it in a way you are told about first: $52 for an arrival between 8pm and midnight, $92 between midnight and 7am. After that the figure holds. A cylinder that turned out to be seized, a reader that stayed dark after the door opened, a mail lobby lock that needed a new cam — none of that reopens the math.
Credentials are the building's to switch off, cylinders are ours to repin. When somebody moves out of a newer block here, nobody cuts a new key for the lobby. The old fob comes off a list and stops working, and that list belongs to whoever manages the building. We say so on the call instead of taking the job and improvising. What is ours is everything mechanical on the same doors: the override cylinder behind the reader, the unit door, the mail box, the package room, the gate latch beside the garage ramp. On a shared door we ask who is authorizing the work before anyone drives out, because that question sits between you and the building.
A cut metal key for every override, tried while you watch. Almost every keypad deadbolt and almost every reader-controlled entry ships with a blank that nobody ever takes to a machine. It stays a blank right up to the night it matters. So the key is cut at the van on the same visit, turned in the cylinder while you are standing beside it, and you decide where it lives — anywhere except inside the door it opens. The labor carries 90 days in writing and the part carries whatever term its maker gives it.

Not sure which one you need?

Describe the problem on the call. The price gets named either way.

Call now

Open 24 hours, 7 days

Say what the door reads, and the rest of the call is short

Mountain View and the mid-Peninsula, at any hour. A fob, a card, a code or a plain key, and how many doors stand between the sidewalk and you — that decides the work, and the work decides the number. The number comes back on the same call with the $89 call-out and the clock already inside it, and it is the number on the receipt. The labor carries 90 days, in writing.